When to contact us immediately
In these three cases, contact us on the day of receipt. Early reporting makes logistics issues easier to resolve.
- The shipment arrived with damaged packaging
- The model received differs from the quotation
- The contents are incomplete
If the model does not suit your requirements
A pump may work correctly yet be unsuitable for the installation: insufficient head, excessive flow or an incompatible connection diameter. Call us with the operating conditions. An engineer will advise on the right model and whether an exchange is possible.
Such exchanges are possible when the product shows no signs of use and remains in saleable condition.
What to retain
- Original packaging and complete contents
- Proof of purchase
- Saleable condition with no signs of use, installation or cutting
What is excluded
- Items imported to an individual order or for a specific project
- Equipment that has been installed and put into service
- Consumables such as cartridges, tips, seals and welding wire
How to start
Email [email protected] or call us. Include the model, order date and reason. Attach a photo if possible. We will reply with instructions on where and how to return the product.
Technical faults are handled under the warranty procedure. See the Warranty page.